FAQ

Where do you offer shipping?

We offer both domestic and international shipping.

When will my order ship?

Orders will depart from our warehouse within 1-2 business days (this does not include transit time with the carrier).  

Estimated Expected Delivery for US Standard Shipping is 5-10 Business Days.

NOTE: Pre-order Purchases may take up to 2 weeks and major sales may take up to 4 weeks to be processed and packaged before shipment.

How are points and tiers calculated?

Points and tiers are calculated based on the order subtotal in USD (this does not include shipping, taxes or amounts paid for with Gift Cards).

How do I get points for reviews?

As a token of appreciation for leaving reviews, we're excited to offer discounts to customers who leave reviews. Your feedback is invaluable, and to ensure authenticity, reviews will be verified before points are awarded. Please note, reviews must be submitted via the review request email link, sent randomly a few weeks after your purchase.

How do I return my order?

You may return any items that are unwashed and unworn, with tags attached and in original packaging except FINAL SALE items. All items must be returned within 30 days of being delivered to receive a refund or store credit. 

On domestic orders, returns will be charged a $7.25 return shipping fee, which will be deducted from your refund. If you select or an exchange, the return shipping fee will be waived. 

International Returns (From Outside the US): Customers will be responsible for the return shipping costs.

We process returns within 3 weeks of receiving the package. Please keep the tracking information on your returned package.


How do I care for my Arissa&co kids products?

All merchandise has care labels and/or washing instructions attached. Please refer to these instructions.

For Bedtime products or Bamboo collection, we recommend to machine wash separately with cold water on a gentle cycle. Tumble dry on low or delicate cycle. We also recommend to hang dry. We advise washing the garment inside out to help prevent pilling and maintain the fabric's quality.